Frequently Asked Questions
What does “Self-Catering” mean?
Like most vacation rentals, our villas are self-catering, meaning:
- Maid service is not provided; guests handle day-to-day cleaning.
- Food service is not provided; guests prepare their own meals and clean the kitchen.
- Valet or concierge services are not available; guests make their own arrangements.
- Guests provide their own day-to-day necessities and personal care items.
Typically, a self-catered vacation home will not provide the following items:
- Personal soap
- Shampoo and conditioner
- Facial tissue
- Toilet paper
- Paper towels
- Foil and food wrap
- Garbage bags
- Laundry soap
- Dishwashing liquid
- Dishwasher detergent
- Cleaning supplies
Are any supplies provided?
To make your stay easier, the home includes these complimentary starter supplies:
- Toilet paper (8 rolls)
- Dishwashing liquid
- Dishwasher detergent
- Dish cleaning brush and scrub pads
- Kitchen trash bags
- Laundry soap (enough for 10 loads)
- Liquid hand soap (at all sinks)
If you require more than what is provided at arrival, please purchase as needed.
Do I need to bring towels or bedding?
All bedding is provided, along with a complete set of alternates. Each guest has two sets of bath towels, plus separate pool towels. Kitchen linens are provided. Please bring your own baby blankets if needed.
What size are the beds?
- Master Bedroom: 1 King Bed
- 2nd Bedroom: 2 Twin Beds
- 3rd Bedroom: 1 Queen Bed
- 4th Bedroom: 2 Twin Beds
How many people can the house accommodate?
The home is licensed by the State of Florida. Regardless of age, the maximum occupancy is eight or nine people depending on bed configuration. We recommend no more than six adults at once. Please consider bathroom availability as well as sleeping arrangements when planning.
Do you allow pets?
No. Due to owner allergies, no non-human guests of any kind are permitted. This includes pets, service-animals, and extra-terrestrials.
Is smoking permitted?
No. Smoking is not permitted anywhere in or around the properties, including outside. Because the villas are in a nature conservation area next to virgin forest, any evidence of smoking will result in loss of the entire damage/security deposit.
What laundry facilities are available?
A full-size washer and dryer, ironing board and iron, and a clothes steamer are provided.
What if I have a problem or an emergency?
Please contact the owner first; you will receive a cell number to call if needed. You will also be provided contact details for two local helpers experienced with assisting vacation rental guests in an emergency.
What payment options are available?
You may pay securely by credit card using PayPal, by mailing a cheque or money order, or via bank wire transfer (additional fee applies).
How do I access the villa?
There is no physical key. You will receive a unique, time- and date-sensitive code for the electronic lock before arrival. It works only during your rental period and deactivates at checkout. Previous codes do not work for future access. For more information, please see our Security page when available.
How do I get directions?
Approximately one week before arrival, guests receive complete directions and contact details, including custom maps for Orlando International Airport, theme parks, and local shopping.
Is any other information available?
Yes. A complete home manual and area guide is available online and as a downloadable app for offline use. Learn more about our Online Guidebook and App.
What do you provide for teens, children, and toddlers/babies?
Families appreciate these extras:
- TVs with DVD or video players in all bedrooms and a selection of movies
- Games room with pool, air hockey, ping-pong, electronic darts, and foosball
- Private pool
- FIOS TV service
- Free Wi‑Fi Internet access
- X‑Box and a selection of games
For toddlers & babies
- Folding play pen (can be used as a safe sleeping space)
- High chair
- Large day stroller
- Small folding stroller
Safety features
- Single-floor design (no stairs)
- Pool door alarms or safety latches with auto‑closing on all pool access doors
- Safe location and neighborhood
Who created your website?
We created it ourselves using our own design sense and widely available online resources—an in‑house project.
How do I get answers to other questions?
Submit your question via the Contact page form. We typically respond within 24 hours.
What makes this the “World’s Greatest” FAQ?
Honestly, not much. For programming reasons we wanted it to appear last alphabetically—“W” is closer to the end than “F.” That’s all. And “That’s All Folks!”